1. Warranty Coverage

This warranty policy applies exclusively to Li-ion battery packs manufactured and/or sold by Dreamfly Innovations Pvt Ltd under brand EIONIC Battery. The warranty ensures the product is free from defects in materials and workmanship under normal use and service, as specified in this policy.

2. Warranty Period

The warranty period is valid for Warranty period from the date of purchase or up to Warranty life cycles (as listed in the table below), whichever comes first. Proof of purchase or warranty card must be presented to claim any warranty service.

3. What This Warranty Covers

• Factory Defects: This warranty covers defects caused by manufacturing errors or faulty materials. These include, but are not limited to, improper soldering, internal short circuits due to assembly defects, and improper sealing of the battery pack.
• Performance Standards: The battery pack must maintain at least 70% of its rated capacity during the warranty period, provided proper usage and storage guidelines are followed.
• TRAKR / BMS Device Compliance: Battery packs equipped with a Trakr / BMS device must show regular updates and compliance with monitoring guidelines. Warranty claims may require verification from the Trakr / BMS data. User should regularly (monthly) provide Dreamfly Battery Trakr or BMS log data to avail Warranty.

4. Conditions for Warranty Claims

• Batteries must be used within the voltage, current, and temperature ranges specified in the user manual.
• Battery must be presented during warranty claims.
• Proper storage conditions (recommended between 20°C and 40°C) must be adhered to when the battery is not in use.
• Batteries must not be subjected to overcharging, deep discharging, or charging using non-compatible chargers.
• All seals, labels, and product markings must remain intact and unaltered.
• TrakR / BMS device, whichever is applicable, must not be removed or tampered with.

5. What This Warranty Does Not Cover

• Improper Storage Failures: Failures caused by storage in excessively high or low temperatures, voltage or storage at high humidity levels, are not covered.
• Use-Error Failures: Damage caused by user error, such as:
  1. Overcharging or over-discharging the battery.
  2. Using the battery in applications exceeding its rated capacity or voltage.
  3. Physical damage (crushing, puncturing, exposure to water or fire).
  4. Power connector burnout.
  5. Battery fires
  6. Balance connector failures
  7. Cable corrosion or cable cut
  8. Damage caused by short circuit
  9. Water / chemical related wear or damages to batteries
• Third-Party Modifications: Any alterations, repairs, or modifications performed by unauthorized personnel or third parties void the warranty.
• Normal Wear and Tear: Gradual reduction in battery capacity due to regular use, beyond the specified cycle count and specified period, is not covered under warranty.
• Fire, Burn, and Thermal Incident Exclusion
  1. The warranty shall not cover any damage, failure, loss, or performance issue arising from or associated with fire, smoke, burning, melting, venting, thermal runaway, or any other heat-related incident where such incident is caused by, contributed to, or occurs after misuse, mishandling, improper charging or discharging, use of a non-approved charger, operation outside the specified voltage, current, temperature, load, or application limits, short circuit, reverse polarity, incorrect wiring, loose or improper connector contact, water or liquid ingress, exposure to excessive heat, flame, sunlight, corrosive environment, or inadequate ventilation.
  2. For soft case batteries, the warranty shall also be void if the incident occurs after any physical or mechanical damage to the battery, including but not limited to impact, drop, puncture, crushing, compression, bending, swelling, torn or damaged shrink wrap, damaged insulation, exposed cells, deformation of the pack, improper mounting, insufficient external protection, or use in an enclosure or installation that does not adequately protect the battery from mechanical stress, vibration, abrasion, or sharp edges.
  3. The warranty shall further not apply if the battery has been opened, repaired, reworked, modified, repacked, rewired, or serviced by the customer or any unauthorized third party, or if the battery has been used contrary to the user manual, charging/discharging SOP, storage instructions, or safety precautions provided by the manufacturer. Warranty coverage shall apply only where the incident is determined to have resulted solely from a manufacturing defect in material or workmanship and not from external, operational, installation-related, or user-induced causes.

6. Warranty Claim Process

To initiate a warranty claim:

• Contact Customer support at customercare@dfi-india.com or +91 9741209515 to obtain a Return Merchandise Authorization (RMA) number.
• Provide proof of purchase, a description of the issue, and Trakr / BMS data logs, including photos or videos if necessary.
• Ship the battery pack to the address provided with the RMA number. Return shipping costs will be covered by Dreamfly Innovations Pvt. Ltd. if the claim is approved.

7. Remedies Under Warranty

If a defect is confirmed, Dreamfly Innovations Pvt. Ltd will, at its discretion:

• Repair the defective battery pack.
• Replace the defective battery pack with a refurbished unit of equal or greater value.
• Provide a prorated value equivalent discount based on the remaining warranty period or cycle count in the form of Discount coupon for next purchase from company.

8. Limitation of Liability

This warranty is limited to the value of the battery pack and does not cover incidental or consequential damages, including but not limited to, loss of equipment, loss of data, or loss of revenue.

9. Exclusions

This warranty is void if the product is:

• Used in applications for which it was not designed.
• Subjected to environmental or mechanical stress beyond its rated specifications.
• Opened, modified, or tampered with in any way.

10. Compliance with Local Regulations

This warranty policy complies with applicable local laws of registered company office and does not affect your statutory rights.

For further assistance, please contact customercare@dfi-india.com at +91 9741209515.

For escalation of matter to management, please write to Country Sales Head arunkumar.r@dfi-india.com